Subscription Policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy outlines how you can change or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you selected at checkout.
Your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew, you can cancel at any time before the next billing cycle.
To cancel or modify your subscription:
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Use the link provided in your order confirmation email, or
For more information on returns and refunds, please refer to our Returns Policy.
Pre-orders
When purchasing a pre-order, you are buying an item that is currently out of stock or coming soon.
We may collect either no payment or a partial deposit at checkout, store your payment method, and then charge the full or remaining amount when the item is ready to ship.
You may cancel a pre-order at any time before it is fulfilled.
Once the order has been fulfilled and shipped, cancellations are no longer possible — but you may request a refund in accordance with our Returns Policy.
Try Before You Buy
For try-before-you-buy items, we authorize your payment method before shipping the product.
You will have a specific trial period to decide whether to keep the item.
If you do not return the product within the trial period, we will automatically charge your payment method for the full price of the item.
If you have any questions about this policy or need assistance with an order, please contact us at epropackusa@gmail.com